GENERAL FAQS
Q: Are payment details protected during onsite checkout?
A: The whole checkout process adopts end-to-end data encryption. Our risk control team builds secure transaction channels, and no confidential payment data will be stored on site servers.
Q: Do I need to register an account just for page browsing?
A: Public product pages are accessible for all guests without account signup. Registration is only required for order placement, favorite item collection and exclusive member privileges.
Q: How soon will confirmed orders be prepared for delivery?
A: Fully verified orders will be processed for shipment within regular working days. Holiday-submitted orders will be scheduled on the first upcoming working day by our logistics arrangement team.
Q: Why does the website show lagging during peak visiting hours?
A: Page lagging is caused by visitor traffic surge, local network instability or scheduled system upgrade. Our technical team arranges backend maintenance during midnight low-traffic hours to reduce usage impact.
Q: Is it allowed to edit order specs while orders stay pending?
A: Small-scale modification on product size, quantity and style is permitted for pending orders. Our order operation team will finish manual adjustment upon users’ valid application.
Q: What data will the platform collect from users?
A: We only gather essential information to complete order delivery and account operation. No extra private information will be collected without users’ active authorization.
Q: What causes continuous onsite payment failure?
A: Expired payment credential, insufficient balance, wrong billing info and platform risk interception will lead to payment failure. Network instability is also one common external factor.
Q: What is the valid application period for after-sales service?
A: Users need to submit after-sales application within the specified period after parcel receipt, with complete order records ready for official team audit.